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Sony WF-1000xm5 Premium Truly Wireless Noise Cancelling Headphones

Original price was: RM1,399.00.Current price is: RM999.00.

Color	Smoky Pink Smoky Pink Silver Silver Black Black Clear

Estimated Delivery Date

📦 Estimated Delivery Date:

Warranty Policy

All sales are considered final, no refund will be entitled.

ALL IT’s warranty policy is in accordance with the terms and conditions of its respective suppliers.

ALL IT will provide warranty service for delivery to (and from) the manufacturer’s Service Centre based on supplier/principal’s given period - 3 or 6 months, 1 year, or more than 1 year. For item more than 1 year, we will cover warranty service for 1st year only. After 1st year, warranty handling fee will be charged.

To claim warranty, customer needs to send the product to any of our retail outlets or ALL IT online store office address located at Puchong, Selangor; at his / her own cost. The return of the repaired product to customer will also be at customer own cost. Customer can choose to send and pick-up repaired product at ALL IT outlets to avoid delivery fees.

Physical damage and software issues is not covered under warranty.

For exchange or warranty purposes, customer needs to email us at online@allit.com.my . Please include the following details in the email – Order No, Invoice No, Name, Contact No, Product to exchange, Faulty Reason.

Kindly email us (online@allit.com.my) first before shipping anything back to us, so that we can provide you with complete return instructions.

The products warranty period will be according to the Invoice issued date.

Customer can also opt to walk-in to any of our Klang Valley outlets to request for exchange or warranty services. You are required to bring along the invoice for verification purposes. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot. Our outlets location: http://www.allithypermarket.com.my/pages/store-location

Exchange Policy

ONE-to-ONE Exchange of Products within 14 Days is applicable for online transactions. Only certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange (subject to availability of stock) if:

1.The product has an actual 'Manufacturer's Defect'

2.The packaging and all its original content (including any software and manuals) is complete and in good condition

3.The product is accompanied with original receipt

4.Customer needs to email us within 14 days of the date of Invoice

Please note that certain products such as: Projectors, Monitors, Software, Tablets, Smartphones, Apple Products, Branded Desktops, Notebooks, Printers and Consumables (eg Ink Cartridges or Toners), DJI Products, Fitness & Wearables, Gaming Consoles are not available for a One-to-One exchange and must be sent to the manufacturer's service center for any warranty service.

eGift cards and top-up credits are not eligible for exchange or refund.

Working products found incompatible with customer's PC or Notebook will not be entitled for any exchange.For exchange or warranty purposes, customer needs to email us at online@allit.com.my and include the following details in the email – Order No, Invoice No, Contact No, Product to exchange, Faulty Reason.

Customers will have to bear the postage fees for shipping item(s) back to us during the exchange process.

Kindly email us (online@allit.com.my) first before shipping anything back to us, so that we can provide you with complete return instructions.

The ONE-to-ONE Exchange of Products period will be according to the Invoice issued date.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns for refund within 30 days from the date of invoice, subject to the following conditions:

The product must be in its original condition, unused, and not activated or registered (if applicable).
All original packaging, accessories, manuals, and seals/stickers must be intact and undamaged.
The product must be free from signs of use or tampering that may affect its resale value.
The original invoice must be provided as proof of purchase.

There will be no restocking fee or additional charges for approved returns that meet the above conditions.

Please note:

Returns are only accepted for electronic products sold via our online store.
Any product with removed or broken security seals, physical damage, or signs of use will not be eligible for return.
eGift cards, software licenses, and top-up credits are non-refundable.
Customer must email us at [your email] within 30 days of invoice date to request a return authorization.
Do not send the product back before receiving return instructions from our team.
Customers are responsible for return shipping unless the return is due to a product defect or error on our part.

The return period is calculated based on the invoice date.

For faster processing, you may also walk in to any of our retail outlets with your invoice for verification and return arrangement.

Specifications

✅ Sony WF-1000XM5

-The Best Noise Cancelling Headphones

-Unbeatable Noise Cancellation

-Small and beautifully designed

-Astonishing sound quality

-A clear, stable Bluetooth signal

-A new sound experience for AR gaming

-Seamless music and audio notifications

-Listen all day, charge in minutes

-Listen safely with Sony | Headphones Connect app

-Everything at your fingertips

-Control headphones with head gestures

-Easy wireless charging with Qi technology

Size & Weight

WEIGHT

Approx. 5.9 g x 2 (including earbud tips (M) )

General Features

HEADPHONE TYPE: Closed, dynamic

DRIVER UNIT: 8.4 mm

FREQUENCY RESPONSE(BLUETOOTH® COMMUNICATION) : 20 Hz – 20,000 Hz (44.1 kHz sampling) / 20 Hz – 40,000 Hz (LDAC 96 kHz sampling 990 kbps)

VOLUME CONTROL: Yes

WATERPROOF: Yes (IPX4 equivalent)

DSEE EXTREME: Yes

AMBIENT SOUND MODE: Yes

Battery

BATTERY CHARGE TIME: Approx. 1.5 Hrs

BATTERY CHARGE METHOD: USB charge / Wireless charge (with case)

BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME): Max. 8 hrs (NC ON) / Max. 12 hrs (NC OFF)

BATTERY LIFE(CONTINUOUS COMMUNICATION TIME): Max. 6 hrs (NC ON) / Max. 7 hrs (NC OFF)

Bluetooth® Specification

BLUETOOTH® VERSION: Bluetooth Specification Version 5.3

EFFECTIVE RANGE: 10 m

FREQUENCY RANGE: 2.4 GHz band (2.4000 GHz – 2.4835 GHz)

PROFILE: A2DP, AVRCP, HFP, HSP, TMAP, CSIP, MCP, VCP, CCP

SUPPORTED AUDIO FORMAT(S): SBC, AAC, LDAC, LC3

SUPPORTED CONTENT PROTECTION: SCMS-T

Noise Cancelling

AMBIENT SOUND MODE: Yes

QUICK ATTENTION: Yes

Charging Case

WEIGHT: Approx. 39 g

DIMENSION: Approx. 64.6 x 40.0 x 26.5 mm

BATTERY CHARGE TIME: Approx. 2 Hrs (USB charging)

⚠️ IMPORTANT NOTE ⚠️

1 Year Warranty

What’s In The Box

1 x Sony WF-1000XM5 Wireless Noise Cancelling Headphones Earbuds

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Shipping Address
We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)Please note that, the shipment delivery lead time and self pickup lead time will start on the next working day after your purchase

Self-Pickup
You can choose to collect your purchases at our Low Yat Plaza, Digital Mall, IOI City Mall & MyTown Shopping Centre outletOnce the order is ready for collection, we will send you an SMS message or email notification or Phone call.* Self Pickup hours will be subjected to change due to public holiday and ALL IT's company events.* Please Inspect purchase item during self pickup, ALL IT will not be liable to any damage or missing item once customer leave the outlet. (except defect cover by warranty). * Self pickup order must be collected within 90 days from the purchase date. Failure to collect the order within the 90days time frame will result in the forfeit of the order and with no refund.

Shipping Time
All orders are delivered through our designated carrier.

For Peninsular Malaysia
It usually takes between 3-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

For East Malaysia
It usually takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

For Pre-Order
We may not be able to guarantee the estimated shipping date for Pre-Order item. We will ship out the pre-order item, the moment the item arrived.Pre-order may also be delayed subject to processes/approval from Malaysian Customs Department.**Kindly be informed that due to festive season (eg. Christmas, Chinese New Year & Hari Raya), online order received are not guaranteed to arrive on time. The delay maybe due to cut off date set by our courier service provider or overcapacity. ** We shall not be liable to any losses or damages in the event of delay or failure of delivery caused by the courier service provider.Please refer to this link for more information and detail about our Shipping Policy ---> https://www.allithypermarket.com.my/pages/shipping-policy

Exchange Policy
ONE-to-ONE Exchange of Products within 14 Days is applicable for Online transactions.

Only certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange (subject to availability of stock)

Please note that certain products such as: Projectors, Monitors, Software, Tablets, Smartphones, Apple Products, Branded Desktops, Notebooks, Printers and Consumables (eg Ink Cartridges or Toners) are not available for a One-to-One exchange and must be sent to the manufacturer's' service centre for any warranty service.

The ONE-to-ONE Exchange of Products period will be according to the Invoice issued date.

Warranty Policy
All sales are considered final, no refund will be entitled.

ALL IT’s warranty policy is in accordance with the terms and conditions of its respective suppliers.

Physical damage and software issues is not covered under warranty.

Please refer to this link for more information and detail about our exchange Policy and Warranty Policy page

---> https://www.allithypermarket.com.my/pages/warranty-policy

Manufacturer's Warranty
Some of the goods advertised on this ALL IT’s website come with a manufacturer's warranty. You should directly contact the manufacturer or service centre for details relating to the available manufacturer's warranty (if any)

Many of our products come with a guarantee or warranty from the manufacturer. By approaching brand’s authorized service centre, the warranty process can be expedited.

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